To contact the emerThe EU has been pushing for progress on the awareness and use of 112 as well as on developing systems that automatically forward accurate location information of fixed and mobile callers to emergency service centres. Meanwhile car manufacturers are developing cars that can make automated emergency calls (eCalls) in the case of an accident anywhere in Europe and give a precise location to the 112 emergency response centres.

Loss or theft

Report any theft to the local police. You will need to enclose the police report when making your insurance or compensation claim. Cancel any lost or stolen credit cards immediately. If your passport has been stolen, report it to your contry's consulate or embassy as well as to the police.

Advice on your rights

For free advice on your rights as a traveller and any other rights and where to go for help, telephone the EUROPE DIRECT service on 00800 6 7 8 9 10 11 from anywhere in the EU.